Refund Policy

Last Updated: October 15, 2026

This Refund Policy explains how refund and cancellation requests are handled for purchases made through XTVPRO.CO. Please read this policy carefully before placing an order. By purchasing a service, you acknowledge that you have reviewed the applicable terms, subject to any mandatory consumer rights that apply to your purchase.

1. Before You Purchase

We encourage customers to review the available subscription plans, supported devices, and service information before ordering. If you are unsure whether the service is suitable for your device or setup, please contact our team and ask about any available trial option before purchasing.

Our service may depend on factors such as your internet connection, device compatibility, home network, and the availability of particular content. These factors can affect your experience and may be outside our direct control.

2. Refund Requests

If you experience a problem with your order, contact us as soon as possible so we can review the issue. Please provide your order details, the payment reference, and a clear description of the problem.

Each request will be reviewed based on the circumstances, the service provided, the applicable purchase terms, and any consumer protection laws that apply. Where a refund is appropriate, we will explain the next steps.

3. Technical Issues

If you experience buffering, connection difficulties, login errors, or another technical issue, please contact support before submitting a refund request. We may ask you to check your internet connection, device settings, application configuration, or login details so we can investigate.

If the issue cannot be resolved, we will assess the situation in accordance with the applicable terms and legal requirements. A technical issue does not automatically guarantee a refund, and eligibility will depend on the circumstances.

4. Incorrect or Duplicate Payments

If you believe you have been charged incorrectly or have paid more than once for the same order, contact us with your payment confirmation and transaction reference. We will review the information and, if an error is confirmed, explain the appropriate correction or refund process.

5. Cancellations and Renewals

If you wish to cancel an order or stop a future renewal, contact our team as soon as possible. Whether an order can be cancelled before activation depends on its status and the terms presented at purchase.

Cancellation of a subscription does not necessarily mean that a payment already made will be refunded. Any applicable statutory cancellation or withdrawal rights will be respected.

6. Refund Processing

Once a refund is approved, the processing time may depend on the original payment method and the relevant payment provider or financial institution. Where possible, refunds will be returned through the original payment method. We will communicate any additional steps or limitations that apply to your case.

7. Trial Periods

If a free trial or other trial option is offered, please review its specific conditions before using it. A trial does not automatically establish eligibility for a refund on a separate paid subscription. The terms applicable to your order and any mandatory legal rights will determine eligibility.

8. Exceptions and Consumer Rights

Refund eligibility may depend on the type of purchase, whether the service has been activated or used, the reason for the request, and the laws that apply to your transaction. Nothing in this policy is intended to exclude or limit consumer rights that cannot legally be excluded or limited.

9. How to Request a Refund

To request a review, contact our support team and include:

• Your order or subscription details.
• The date and amount of the payment.
• Your payment transaction reference, if available.
• A description of the issue and any troubleshooting already attempted.

10. Changes to This Policy

We may update this Refund Policy when our procedures or applicable requirements change. The revised version will be published on this page with an updated date.

For information about available payment options, please visit our Payment Methods page.