Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with XTVPRO. It may include the following categories:

• Contact information: such as your name, email address, or other details you choose to provide when contacting us.
• Messages and enquiries: information included in messages about subscriptions, free trials, installation, payments, renewals, or customer support.
• Order information: details needed to process or assist with an enquiry or purchase, where applicable.
• Technical information: information that may be collected by our website or hosting systems, such as browser type, device information, approximate location derived from an IP address, and website activity.
• Cookie information: information collected through cookies or similar technologies, depending on your settings and consent requirements.

Please do not send passwords, payment card security codes, or other sensitive information through ordinary email or chat. We only request information that is reasonably necessary for the relevant purpose.

2. How We Use Information

Depending on your interaction with us, information may be used to:

• Respond to questions and customer support requests.
• Provide information about subscriptions and trial availability.
• Help process and manage orders, where applicable.
• Assist with installation guidance and troubleshooting.
• Communicate important service or policy updates.
• Maintain website security and prevent misuse or fraud.
• Understand website performance and improve the user experience.
• Meet applicable legal and regulatory obligations.

We aim to use personal information only for appropriate purposes and in accordance with applicable privacy laws.

3. Payments

XTVPRO may offer payment options such as PayPal, credit card, bank transfer, or cryptocurrency, depending on availability for your order.

Payments may be handled by the relevant payment provider or financial institution. Those providers may collect and process information under their own privacy policies and terms. Where a third-party provider processes your payment, its handling of payment information is governed by its applicable policies.

We do not ask you to send your full payment card details or card security code through ordinary email or WhatsApp messages. Please use the applicable payment instructions provided for your order.

4. Sharing Information

We do not sell personal information as a standalone product. We may disclose relevant information where reasonably necessary in the following circumstances:

• Service providers: to website hosting, security, communications, customer support, or other providers helping operate our website and services.
• Payment providers: when necessary to process or verify a transaction.
• Legal requirements: where disclosure is required by applicable law or a valid legal process.
• Protection and security: where reasonably necessary to investigate fraud, protect our rights, or help protect users and the website.

Where third parties process personal information on our behalf, their access should be limited to what is necessary for their role, subject to the applicable arrangements and laws.

5. Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to support essential website functions, remember preferences, protect the site, or understand how visitors use it.

Where analytics, advertising, or other non-essential cookies are used, consent may be required depending on your location and applicable law. You can also manage cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

For more information, please visit our Cookies Policy.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, managing transactions, resolving disputes, maintaining records, and meeting legal obligations. Retention periods may vary according to the type of information and the reason it was collected.

We aim to use appropriate technical and organisational measures to protect information against unauthorised access, loss, alteration, or disclosure. However, no website, communication channel, or electronic storage system can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of certain personal information.
• Object to or request restrictions on certain processing.
• Withdraw consent where processing relies on your consent.
• Request a copy of certain information in a portable format.
• Complain to your relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions. To make a request, contact us using the details below. We may need to verify your identity before responding.

8. Third-Party Websites

Our website may link to external websites, applications, or payment services. We do not control the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.

9. Children's Privacy

Our website is not intended to collect personal information from children in violation of applicable law. If you believe a child has provided personal information inappropriately, contact us so we can review the matter and take appropriate action where required.

10. Changes to This Privacy Policy

We may update this policy to reflect changes to our website, services, or legal requirements. When we make changes, we will update the date shown at the top of this page. We encourage visitors to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact XTVPRO using the details below.